Refund policy
Exchanges are offered for store credit only. No refunds are provided.
We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at help@kneadedfashion.com.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
There will be a $30 fee applied to all exchanges for shipping expenses.
You can always contact us for any exchange question at help@kneadedfashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-exchangable items
Certain types of items cannot be exchanged like marked down "on sale" items and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchange for Store Credit
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll receive store credit in the amount of your original payment minus return shipping.